1. Check if all the bills are paid
You should check if all the bills are paid for, especially if there is a conflict with the drunk guest. This is your first and foremost responsibility as an employee. Also, no matter how unreasonable the customer behaves, you ought to remain polite and professional at all times.
2.Keep it private
If there is an argument or a conflict with a drunk customer then try keeping it private. Addressing the situation in front of other guests can agitate the drunk guest and can make the situation more complicated. It’s important not to let them kill the energy of the space or staff.
3. Do not lose your temper
Anger is unacceptable in the hospitality industry. If you show your temper towards a customer then it is surely reflected badly on you and your organization. Instead one should act politely and avoid arguing. If the drunk guest is behaving rudely then the last option should be to call the security but try and handle the situation very calmly.
4. Take care of them and their valuables
See to that the drunk guest’s valuables are safe like their phone, keys and wallet as drunk customers are easy targets for crooks and pickpockets. And if the guest is female then you have to be more cautious. Make sure that they are taken care of and safely escorted to their travel accommodation and under no circumstances, let a drunk guest get behind the wheel.
5. Speak to them in a friendly manner
