In a restaurant, food is not the only thing that serves the purpose of making the customers feel pleasant, but the person who serves it makes an impression of the restaurant before customers. Hospitality is one such sector where both the people and the food, matter. One golden rule that has always worked with restaurants and hotels is “Serve not to satisfy customers, but to make them happy.” Satisfying the customers should not be the goal, but making them happy should be.         
On this note, in this blog we will go through the characteristics that should be seen while hiring a steward for the hotel, because as you know, he/she will be responsible to make people happy more than satisfactory!

1.A Steward needs to be appealing in terms of his posture, gestures and communication

Now imagine, you go to a restaurant, order your favourite dish and there comes a lazy, unmannered and undisciplined person, to serve you your dish or to take the order! Would he seem approachable? That is the difference that a steward makes. His appealing and polite personality should make the customers feel that they are at the right place and that they will get the best food. Another important thing that needs consideration while you consider hiring a steward is that he/she must have the quality to communicate with the customers, understand their expectations and deliver them what is expected by guiding the culinary artist about the dish, that is to be served.

2. Must have the required knowledge about the Food and Beverages Department   

A steward is a link between the food makers and the customers. When a customer asks for a food item, a steward should have an idea about what the customer wants ? And how does he want it to be served? If the steward fails to understand the expectations of the customer, the chef will not serve the food as required by the customer and you know what happens if customer leaves your restaurant unhappy! Hence, a steward should be a person having knowledge about what goes inside the kitchen and what food items are to be served with complementary requirements and tastes.

3. Must be an applicant of holding responsibilities

A Steward, must have the quality of holding responsibilities. He might at times dress as the manager and look after the operations going on in the kitchen, look after the housekeeping and other arenas functioning properly. He should be well versed with the use of computers and other technical systems. He must display an attitude that will reflect his eagerness to learn and add more value to his skills and qualities. His respect towards his work and his passion to learn new things, will influence the working environment in a positive way and a positive environment always gives the best results!

So, now you know who should you hire and why? If anytime, you come across a person having all these sets of skills, look at him, smile and hand him his offer letter, because you must try to make the “Customers happy more than satisfactory.”

ForeHotels.com works to serve the hospitality by offering a platform where suppliers, hoteliers and job seekers can connect to each other seamlessly. For more information, visit our website www.forehotels.com